RETURN & REFUND POLICY

We want you to love every product you receive from Dermaég Beauty. If you're not completely satisfied with your order, we're here to help.

✅ Eligibility for Returns

We accept returns on unused, unopened products within 14 days of delivery. To be eligible:

  • The item must be in its original packaging

  • It must be unused and in the same condition you received it

  • You’ll need the receipt or proof of purchase

❌ Non-Returnable Items

Due to hygiene and safety reasons, the following items are non-returnable:

  • Opened skincare or haircare products

  • Items marked as final sale

  • Gift cards or downloadable products

💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days

  • Shipping costs are non-refundable

  • If your item was defective or damaged upon arrival, we’ll gladly replace it or issue a full refund

📬 How to Start a Return

To request a return, please email us at support@dermaegbeauty.com with:

  • Your order number

  • A brief explanation of the issue

  • A photo (if the product arrived damaged)

We’ll provide further instructions on where to send your item.

⚠️ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or PayPal account again

  2. Contact your credit card company—it may take some time before your refund is officially posted

  3. If you've done all of this and still haven’t received your refund, contact us at geisa122017@gmail.com